In principle, we do not accept exchanges or returns of products sold on this site, except in the case of defects caused by our company’s negligence (defective products, etc.).
In the event that we do not have the desired product in stock, we will issue a refund. In addition, please note that if the exchange or return merchandise is found to be defective or dirty when it arrives at our company, it may be sent back to us as-is, freight collect.
For orders cancelled after order completion but before shipment, we will refund the amount of the order after deducting a settlement fee (3.6%~4.15%) in the case of credit card payment.
After the order has been shipped, we will refund the amount of money after deducting the shipping cost from the amount of money after the transaction fee has been deducted.
In the event that an item is returned to this site after being shipped but we are unable to contact the customer due to an unknown address, we will also refund the amount of money after deducting the payment handling fee and shipping costs.